Highly skilled industry expert with 9.5 years of experience in IT Asset and Configuration Management. Process orientated with focus on data accuracy.

• CI co-ordinate, planning, delivery, operations and management of IT services in CMDB.
• End-to-End IT Asset/CI lifecycle implementation.
• Evaluate existing asset management systems and their design. Implementation and management of new/improved systems for efficiency and effectiveness.
• Develop asset management standards, asset management plans and procedures.
• Software Asset Management and license entitlement tracking.
• IT Service Management (ITSM) based on ITIL best practices.

Core Competencies 

• ITIL® Expert and Scrum Fundamentals certified.
• Project Management and Service Delivery
• Process Engineering: Improve support processes through problem identification, analysis, and total quality control methodologies.
• Leading Teams: Organize and lead IT staff, contract, and vendor teams to effectively deliver final solutions.
• Service Analytics: Ability to generate and interpret data to understand service enhancement opportunities.
• Incident and Change Management

Applications 

• Service Now
• BMC Remedy
• HP Asset Manager
• SCCM
• HP Network Automation
• HP Network Node Manager
• Cisco Network Assistant
• Macros Using VBA in MS Excel
• MS Office