TECHNICAL AREAS of EXPERTISE:

CA Service Desk, CMDB, Clarity, TEC, NetView, AIX, UNIX, Windows, ServiceNow, (TCPIP, SNA, Firewalls, DMX, Routers), RACF, IBM Tivoli, BMC, Jira, RTC, (z/OS, OS390, MVS, Jes2/3, VM), HTML, Technical Writing, SharePoint, Visio, Microsoft Project, Microsoft Excel, TSO/JCL, COBOL, C+, Assembler, Microsoft Visual C# .NET, Enterprise Command Consulting, TBSM NetCool Omnibus, SQL, VTAM

 PROCESSES AREAS of EXPERTISE:

Project Management (SDLC, AGILE, SCRUM, VelociQ) methodologies, ITIL, Statement of Work (SOW), (Incident, Knowledge and Configuration Management), COBIT, Systems Integration, Technology Assessment, (Risk, Issue, Capacity and Software Asset Management), Business Systems Management, Leadership, Training, Mentoring and Employee Development, Change Management, PMO, Process Modeling, Pre-Sales and Post-Sales support, Communication and Presentation Skills, Offshore teamwork, Agenda Development, Meeting Minutes, Work Instruction Matrix, Integration with 3rd Parties, Lead Internal Working Sessions, Risk Mitigation Strategy, Workflow Design Documentation (Process Maps), Project Plan Development, Status Reporting, Timeline Adherence, and Change Management Support. PMP expected 2019