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SG-1OU2I

ITSM Solution Architect

HP
Appointment Type:   Long-term Freelance Contract
SENIORITY:   Principal
Manday Rate:   €520
Monthly Salary  Not Specified
Annual Salary:  Not Specified
  Italy

Summary

  • Analysis, design and implementation of IT Service Management business processes and workflows, based on ITIL best practices, in complex customer contexts in Italy and abroad.
  • Deep knowledge of HP Service Manager tool and its integration with other systems.
  • ServiceNow technical development skills.
  • Ability to produce clear technical and functional documentation in English and Italian
  • Currently working as ITSM external consultant in B-Source SA (a Swiss provider of banking software solutions based in Ticino )


    • Skills:

  • ITIL-ITSM
  • ITSM tools (HP Service Manager, ServiceNow)
  • HP Connect-It
  • HP SRC (Service Request Catalog)
  • Oracle Data Base Administration
  • Unix, Linux, Shell Scripting
  • Sql, PL/SQL


    • Certifications:

    • ITIL Foundation
    • Oracle DBA 10r2 (1Z0-042)
    • Oracle DBA 11g (1Z0-052)
    • LPI Linux Essential
    • HP Service Manager 9

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