Here my last two years experience

GERMAN INSURANCE COMPANY 2020

• Advisory architect for all the initiative on ServiceNow platform for ITOM, ITSM and CSM, responsible for helping the customer establish a strong technical foundation in the ServiceNow Platform.
• Technical leader and, in conjunction with project manager, help to define backlogs and user stories for various team (from different partners) involved into the implementation

ITALIAN SUPERMARKET CHAIN 2020

• Design and implementation of ServiceNow ITOM (Service Mapping and Event Management) for controlling the health status (outages) of market branches for an important italian store chain.
• General guidance for technician (provided by a partner) for direct infrastructure configuration and mapping into the ServiceNow platform.
• Consults and influences (providing options with pros, cons and risks) to stakeholders during initial design.

ITALIAN INSURANCE COMPANY 2019

• Design and direct implementation of Asset Management on ServiceNow platform and CMDB integration with external discovery sources (CA ITCA, CA Spectrum).
• Consults and influences (providing options with pros, cons and risks) to stakeholders during initial design.

ITALIAN BANK 2019

• Design and direct implementation of Risk process on ServiceNow platform with partner
• Contribute to shaping strategy for meeting customer clients needs through the design and evolution of solutions.

GAMING AND PAYMENT SERVICES 2019

• Design and direct implementation of Field Service Management on ServiceNow platform for managing the process for installation, maintenance and withdrawal of property asset on different reseller shops